Privacybeleid

Your Privacy is Important to Us. Every piece of information or personal data provided by the User is stored on highly secure servers or magnetic media. The SPA will take all possible measures to maintain the confidentiality and security of the information described in this clause, however, it will not be liable for any damage that may result from the violation of these measures by third parties who use public networks or the internet, subverting security systems to access User information.

Personal Data We Collect. We collect User data through our interactions with the User and through our website for the purposes described below, especially to operate efficiently and provide the best experiences with our Products and Services. Some of this data is provided directly by the User.

The data we collect may include:

• Name and contact details. Your first and last name, email, address, phone number, and other similar contact information;
• Passwords, password hints, and similar security information used for accessing your account on the Site;
• Demographic data. Information about you, for example, age, gender, country/region, state, and city;
• Payment data. Information to process payments, such as your payment method number (e.g., a credit card number) and the security code associated with your payment method. These data are collected by the SPA's Site but are not stored by the SPA; they are transmitted through a secure environment (SSL) to the payment gateway, a third-party company that carries out the payment transaction with banks;
• Purchase history. Information about the Products and Services purchased by the User on the Site;
• Location data. Information about the location of the device used by the User to access the Site, which can be precise or imprecise. The location can be inferred from a device's IP address or data in the User's registration that indicates location, such as a city or ZIP code; and
• Comments and ratings. Information sent by the User to the Site, such as comments, survey data, and reviews of products or services written by the User.

We use the data we collect to enhance the experience of accessing and using the Site, especially to:

• Provide our Products and Services. This includes sharing data, when necessary, to deliver the Product or Service to the User or to carry out the sale transactions requested by the User;
• Improve and develop our Products and Services;
• Personalize our Products and Services and make recommendations to the User; and
• Advertise and market our Products and Services to the User, including sending promotional communications and relevant offers. The personal data of the User will be processed with the User's consent or to the extent necessary to provide the Products and Services purchased by the User and to fulfill our legal and contractual obligations.

Promotional communications. By accepting these General Terms and Conditions, the User agrees to receive informational newsletters from the SPA and/or promotional communications from our Site via email, SMS, WhatsApp, postal mail, and telephone. In this case, the User is aware that we may use the collected data to provide said promotional communications. If the User receives promotional communications and wishes to stop receiving them, they can request to opt out by following the instructions contained in the message.

Data Sharing. The personal data of the User may be shared with their consent or as necessary to complete any transaction or provide a specific Product or Service purchased by the User. For example, payment data provided by the User for a purchase may be shared with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction. Personal data may also be shared with partners and service providers of the site involved in delivering the Product or Service purchased by the User or in customer support (for example, companies contracted to provide customer service). Additionally, personal data may be shared to comply with the law or respond to legal processes, including those from authorities or government agencies. In this way, the Site may disclose personal data and access records, browsing data, etc., to competent authorities as provided under Brazilian law.

Third-Party Sites. The site may contain links or other ways for the User to access sites, pages, or content owned by third parties, whose privacy policies may differ from this Site.

Cookies. Cookies are text files placed on the User's device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies the User's computer, but may also contain other information. The Site uses cookies and similar technologies to store the User's preferences and settings, as well as information shared by them (for example, products added to the shopping cart), enable the User to log in, combat fraud, and analyze the performance of our site (for example, to count the number of visitors to the Site or a Service or Product and to develop other statistics about our Products and Services). The Site may also include social media cookies to allow the User connected to a social media service to share content through that service. Users can control the data stored in cookies and withdraw their consent using the security and privacy controls native to each browser.

Access to Personal Data by the User. The User may access and control the personal data obtained by the Site. In cases where data is obtained with the User’s consent, consent may be withdrawn at any time by the User by contacting us via email at client@sparenatafranca.com. Additionally, the User may request access to, update, or permanently delete their personal data by contacting us via the same email. Requests for access and control of personal data are responded to within 30 days.

At any time, the User may request the permanent deletion of their registration data or the cancellation of their registration, except in cases required by law, including potential evaluations, comments, and fiscal information of the User.

Information will not be considered confidential if it (i) was already in the public domain at the time it was received or subsequently becomes public without breach of the obligations herein assumed; (ii) becomes known to the parties in a non-confidential manner through third parties, whose acquisition and disclosure were made completely independently, without violating any of the obligations herein assumed and without any confidential nature; and (iii) disclosure is required by law, regulation, or administrative, judicial, or arbitral decision.

The User expressly authorizes that their information and personal data be collected, stored, processed, used, treated, and shared with the SPA and other companies involved in the provision of services or supply of products under these General Terms and Conditions, for the purpose of enabling the provision of services, supply of products, and the execution of purchase and sale operations, including the delivery of Products.